Last updated: 23 July 2026

1. Introduction

AION Platform Ltd (“AION”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and protect personal data when you:

• Visit our website;

• Contact us or submit an enquiry;

• Request a demonstration;

• Participate in a meeting, event or commercial discussion;

• Subscribe to communications from us;

• Engage with us as a prospective customer, customer, partner, supplier or other business contact.

It also explains your privacy rights and how the law protects you.

For the purposes of applicable data protection law, AION Platform Ltd is the data controller responsible for the personal data described in this Privacy Policy.

2. Who We Are

AION Platform Ltd
Company number: 15149988
Email: info@aionplatform.com

AION provides decision infrastructure for regulated enterprises, coordinating AI agents, people and enterprise systems to support trusted, traceable and auditable decision-making.

3. Personal Data We Collect

Personal data means information that identifies an individual or could reasonably be used to identify them.

Depending on how you interact with us, we may collect the following categories of personal data.

Identity and contact information

This may include:

• Your name;

• Job title;

• Organisation;

• Business email address;

• Telephone number;

• Business address;

• Professional profile information.

Enquiry and communication information

This may include:

• Information you provide through website forms;

• Emails, messages and correspondence;

• Meeting notes;

• Demonstration requests;

• Information about your organisation’s interests, requirements or proposed use cases;

• Feedback you provide to us.

Commercial and relationship information

This may include:

• Details of your organisation;

• Records of commercial discussions;

• Proposal and contracting information;

• Customer, partner or supplier relationship information;

• Services or capabilities in which you have expressed an interest.

Technical and website information

When you use our website, we may collect certain technical information, including:

• Internet Protocol address;

• Browser type and version;

• Device type;

• Operating system;

• Time zone and approximate location;

• Website usage and interaction information;

• Referral source;

• Pages visited and time spent on those pages;

• Cookie identifiers and similar technical information.

Event and marketing information

This may include:

• Events, webinars or meetings you attend;

• Your communication preferences;

• Your responses to marketing communications;

• Information about your professional interests.

We do not intentionally collect special category personal data through our website. Please do not submit sensitive personal information through general website forms unless we specifically request it and explain why it is required.

4. How We Collect Personal Data

We may collect personal data:

Directly from you

For example, when you:

• Complete a website form;

• Contact us by email or telephone;

• Request a demonstration;

• Attend a meeting, webinar or event;

• Enter into a commercial relationship with us;

• Subscribe to our communications;

• Provide feedback or participate in product research.

From your organisation or professional contacts

We may receive your information from:

• A colleague within your organisation;

• A mutual business contact;

• A customer, partner, supplier or adviser;

• Someone who introduces you to AION.

From publicly available sources

We may collect relevant professional information from sources such as:

• Company websites;

• Professional directories;

• Companies House;

• Public professional profiles, including LinkedIn;

• Public conference or event information.

Automatically

We may collect technical and usage information through cookies, server logs and similar technologies when you use our website.

5. How and Why We Use Personal Data

We only use personal data where we have a lawful basis to do so.

To respond to enquiries and provide requested information

We use your information to:

• Respond to questions;

• Arrange meetings or demonstrations;

• Provide information about AION;

• Follow up on requests you have made.

Our lawful basis is our legitimate interest in communicating with prospective customers, partners and other business contacts and, where relevant, taking steps at your request before entering into a contract.

To manage business and commercial relationships

We use personal data to:

• Develop and manage customer, partner and supplier relationships;

• Prepare proposals and agreements;

• Deliver contracted products or services;

• Manage billing, administration and account communications;

• Provide support.

Our lawful basis is the performance of a contract, taking steps before entering into a contract, our legitimate business interests and compliance with legal obligations.

To operate and improve our website and services

We may use information to:

• Maintain the functionality and security of our website;

• Understand how visitors use the website;

• Diagnose technical issues;

• Improve website content and user experience;

• Develop and improve our products, services and commercial offering.

Our lawful basis is our legitimate interest in operating, securing and improving our business and services. Where applicable, we rely on consent for non-essential cookies and analytics technologies.

To communicate about AION

We may use business contact information to send relevant information about:

• AION products and services;

• Events, webinars and demonstrations;

• Research and thought leadership;

• Company or product developments.

We rely on consent where required by law. In other circumstances, we may rely on our legitimate interest in communicating relevant business-to-business information to professional contacts.

You may unsubscribe or object to direct marketing at any time by using the unsubscribe option in a communication or by contacting us.

To protect our rights and comply with legal requirements

We may process personal data to:

• Protect our systems, services and intellectual property;

• Prevent fraud, misuse or security incidents;

• Establish, exercise or defend legal claims;

• Meet regulatory, tax, accounting and other legal obligations;

• Respond to lawful requests from courts, regulators or public authorities.

Our lawful basis is compliance with legal obligations and our legitimate interest in protecting our organisation and legal rights.

6. AI and Automated Processing

AION develops and provides technology that may incorporate artificial intelligence and automated processing.

We do not use solely automated decision-making through this website that produces legal or similarly significant effects for website visitors.

Where AION processes personal data through its platform on behalf of an enterprise customer, the customer will generally determine the purposes and means of that processing and act as the data controller. AION will generally act as a data processor and process the information in accordance with the customer’s documented instructions and the applicable customer agreement.

The processing of customer data through the AION platform, including applicable security, retention, subprocessor and international-transfer arrangements, will be governed by the relevant commercial agreement and data processing agreement.

7. Sharing Personal Data

We may share personal data with carefully selected third parties where necessary, including:

• Website hosting and infrastructure providers;

• Cloud service providers;

• Customer relationship management providers;

• Email and communications providers;

• Website analytics and security providers;

• Professional advisers, including lawyers, accountants and auditors;

• Contractors and delivery partners supporting our business;

• Regulators, courts, law-enforcement bodies or public authorities where legally required;

• Potential investors, purchasers or advisers in connection with a financing, restructuring, merger, acquisition or sale, subject to appropriate confidentiality protections.

We require service providers to protect personal data and use it only for the purposes for which it has been disclosed.

We do not sell personal data.

8. International Transfers

Some of our technology providers or business partners may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that it receives an adequate level of protection. These steps may include:

• Transferring data to a country recognised as providing adequate protection;

• Using approved contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses;

• Applying other safeguards permitted under applicable data protection law.

You may contact us for further information about the safeguards used for relevant international transfers.

9. Data Security

We use appropriate technical and organisational measures designed to protect personal data against:

• Unauthorised access;

• Accidental loss;

• Misuse;

• Alteration;

• Disclosure;

• Destruction.

Access to personal data is restricted to individuals and service providers who need it for legitimate business purposes and who are subject to appropriate confidentiality obligations.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, regulatory, accounting, contractual and reporting requirements.

The applicable retention period will depend on factors including:

• The nature and sensitivity of the information;

• The purpose for which it is held;

• Whether we have an active or prospective commercial relationship;

• Applicable contractual commitments;

• Legal and regulatory retention requirements;

• The need to establish, exercise or defend legal claims.

As a general guide:

• General enquiries may be retained for up to 24 months after the last meaningful interaction;

• Business-development and professional contact information may be retained while the relationship remains relevant and for up to 24 months after the last meaningful interaction;

• Contractual and financial records may be retained for up to seven years after the end of the relevant relationship;

• Marketing information may be retained until you unsubscribe, object or the information is no longer relevant;

• Technical logs may be retained for a shorter period unless required for security investigations or legal purposes.

We may retain a limited suppression record after an unsubscribe request to ensure that we continue to respect your preference.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functions;

• Maintain security;

• Remember user preferences;

• Understand website usage and performance;

• Improve our content and services.

Strictly necessary cookies may be used without consent where permitted by law. We will request consent before placing non-essential analytics, advertising or similar cookies where consent is required.

You can manage your preferences through our cookie controls and, where available, through your browser settings.

Further details about the cookies used on our website should be provided in our Cookie Policy or cookie preference centre.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Access the personal data we hold about you;

• Correct inaccurate or incomplete personal data;

• Request deletion of your personal data;

• Restrict how we use your personal data;

• Object to processing based on legitimate interests;

• Object to direct marketing at any time;

• Request portability of certain personal data;

• Withdraw consent where we rely on consent;

• Raise concerns about automated decision-making, where applicable;

• Complain to the relevant data protection regulator.

These rights are not absolute and may be subject to legal conditions or exemptions.

To exercise your rights, contact us at  info@aionplatform.com.

We may need to verify your identity before responding. We will normally respond within one month, although the law permits additional time in certain circumstances.

You will not normally be required to pay a fee. However, we may charge a reasonable fee or decline to act where a request is manifestly unfounded, excessive or repetitive, where permitted by law.

13. Complaints

Please contact us first if you have concerns about how we use your personal data so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data protection regulator:

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

14. Third-Party Links

Our website may contain links to websites, platforms or services operated by third parties.

We are not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policy of any external website you visit.

15. Children’s Privacy

Our website and services are intended for business and professional users and are not directed at children.

We do not knowingly collect personal data from children through our website. If you believe a child has provided personal data to us, please contact us so that we can take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our business or services;

• Our data-processing activities;

• The technology we use;

• Applicable laws or regulatory guidance.

The latest version will be published on this page with the date of the most recent update.

17. Contact Us

Questions, requests or concerns about this Privacy Policy or our use of personal data should be directed to:

AION Platform Ltd
Company number: 15149988
Email: info@aionplatform.com